IT OFFICER

Fultime Đồng Nai

I. MAIN TASKS:

Summary:
  • The IT Officer responsible for operating & maintaining the network, servers and workstations, as well as providing end-user support and training in all IT applications.
  • Provides self-starter able to work independently with minimal supervision, research solutions and respond quickly to requests.
  • Play a senior support role in a team which is located in 5 offices (and more) in Vietnam. Work in Data Center. Give guidance to other members. Cooperate with MIS (IT) Admin for IT controls implementation.
  • The ERP Business Analyst implements and supports all operational aspects of the DBSi (*).
  • Provides technical and functional support in the areas of: ERP functionalities (Parts, Services), problem resolution, support, process mapping, system testing and development, security access, and training.
  • Provides end-user support in the development of ad-hoc queries and reports.
Essential Duties & Responsibilities:
Deliver IT service & support to end-user completely and friendly.
Deliver IT service & support to high-level user professionally.
Run & maintain the IT Infrastructure in well organization, with procedure, process, policy, control, supportive document, evidence, analysis & report.
Identify and recommend system improvements, upgrades and replacements.
Gather and analyze business requirements to form up solution.
Define and implement IT project through planning and status reporting.
Perform daily, weekly, monthly, yearly, follow up actions and routine tasks such as issue log, security, data backup and recovery, serve network performance & troubles shooting, server room monitoring…
Troubleshoot application software (DBS) and data problems on a timely basis. Receive user calls related to DBS support and resolves issues.
Provides functional application support for all DBS and other applications in a production environment and during enhancement and upgrade projects as assigned.
Maintain liaison with business units, technical staff and extended support organizations for resolution of DBS and data problems.
Assist end-user development of ad-hoc queries and reports of ERP data in a Microsoft SQL database using Microsoft SQL Reporting Services, and/or other reporting tools.
Develop training materials for end users.
Others task as assigned by Direct Supervisor.

 

II. REQUIREMENTS:

Education:
Bachelor/college degree in a field related to computer hardware, software, or information systems Prerequisite
IT Certificate Advantage
Other Skills and Knowledge:
Ability to work independently and in a team environment; diagnose problems and recommend appropriate solutions; read and interpret
Ability to communicate effectively both orally and in writing
Ability to establish cooperative working relationships with persons contacted in the course of performing assigned duties
Demonstrated ability to work effectively in a diverse workforce.

For more infomation please contact us at hr@phuthaicat.com.vn

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